1. Our commitment to protect your privacy 

The Owner is committed to protecting your Personal Data and your privacy. To confirm that you can make informed decisions and feel confident about sharing certain personal information with us, please read this Privacy Policy to understand who we share your Personal Data with and for what purposes, and the choices you have concerning how your Personal Data is collected and used by us. We may also provide further privacy collection notices highlighting certain uses of your Personal Data, together with the ability to opt in or out of certain uses, when we collect Personal Data from you.

The laws of certain countries require us to provide you with additional information about our processing activities and we have included a separate appendix to deal with these. As well as this document, please refer to the appendix if it applies to you.

We will notify you of any changes to our Privacy Policy, including by posting the revised policy on the Website.

 

2. The Personal Data we collect

We may collect and process some or all of the following Personal Data about you:

• Information about you – Your personal information such as your name, gender, date of birth, nationality, contact details, photographs and other images;
• Your payment details – Account and billing information;
• Our interactions with you – A record of any interactions and correspondence between us such as any interactions you have with our team members and any interactions with us or posts that refer to us on social media;
• Survey information – Your responses to customer surveys conducted by us or on our behalf;
  Your use of the Website, apps and social media platforms – Details of your visits to our website, your use of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.

 

3. What happens if we cannot collect Personal Data

Certain Personal Data (particularly payment details and contact information) are required for many of our products and services and if you fail to supply such Personal Data as requested for specific services, we may be unable to deliver you the products and services in full or provide you with information about these products or services.

If you do not provide us with Personal Data we may not be able to tailor the content of our websites to your preferences and your experience of the Website may not be as enjoyable or useful.

 

4. How we collect Personal Data

We may collect some Personal Data from you directly:

• through your access and use of the Website;
• during conversations between you and our representatives; or
• when you make an enquiry, complete an application or purchase order.

We will collect other Personal Data from third parties including credit reporting agencies, law enforcement agencies and other Governmental agencies.

If you provide us with information about other individuals, you must tell those individuals and let them know where they can find a copy of this Privacy Policy.

 

5. Why we collect and use your Personal Data

When you share information with us, you help us make our services to you better. Here are some of the ways we may use your Personal Data:

• To provide our products or services to you – To provide our products or services that we provide to you.
• To provide customer support – For customer support purposes such as responding to your enquiries and requests or providing assistance to you.
• For marketing purposes – For providing you with marketing communications including to provide updates concerning The Homemaker Alexandria, as explained in more detail in Section 7 below.
• To improve our products and services – For the purposes of improving our products and services for the benefit of our customers generally, including to confirm that the Website and web pages (including social media pages) function correctly and in accordance with your preferences and circumstances.
• For legal and administrative purposes – For legal and administrative purposes such as verifying and processing payment, screening against fraud, screening against money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for complaints handling and for understanding, exercising, enforcing or protecting our legal rights and those of others.

 

6. Who we share your Personal Data with

In certain circumstances, we may disclose your Personal Data to third parties as described below:

• Our service providers who process personal data on our behalf for the purposes described in Section 5 above – We will permit our third-party service providers, including agents, contractors and other related companies, to use your Personal Data on our behalf for the purposes described above. Examples of such third parties include operators of our IT systems, web hosting providers, manage our human resources information share registry providers, custodians and professional advisors.
• Our third-party partners, for marketing purposes – We may disclose your Personal Data to third parties so they can provide marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, market research, customer surveys and data analytics to help us improve and tailor our marketing activities, products and services.
• Government and regulatory bodies and other individuals, bodies and organisations – We may disclose your Personal Data to governments and regulatory authorities and bodies and to other individuals, bodies and organisations such as dispute resolution, prosecution and law enforcement bodies, legal advisers, organisations which conduct credit, fraud checks, and other individuals, bodies and organisations for the purposes of complying with our legal obligations. We may also disclose your Personal Data to such individuals, bodies and organisations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.

 

7. Marketing

We may use Personal Data for marketing and promotional purposes, including:

• for sending or showing you updates on latest news, offers and promotions in connection with our products and services (and the products and services of our group companies and third parties).
• for tailoring and tracking your interactions with internet banner advertisement and links from third party websites to the Website.
  We may also use Personal Data to analyse our customers’ preferences and market trends and derive insights, which we may use to tailor the types of products and offers that we present to you.
• We may communicate marketing and promotions to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.

We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in Section 8 below.

Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about any services that we provide to you.

 

8. Transmission, storage and security of your Personal Data

IT Security
No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.

All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected.  You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of.  In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile applications, we ask you not to share a password with anyone.

Exporting your Personal Data
Your Personal Data may be transferred outside the country in which you are located, including to countries with a lower level of data protection than in the country in which you are located.

Retention period
We will retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements).  Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.

 

9. Your rights and contacting us

General rights
You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction.

Right to opt out of direct marketing
You have the right to ask us not to process your Personal Data for direct marketing purposes.  You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data.  You can also exercise the right at any time after we have collected and used your Personal data for direct marketing purposes by following the opt-out instructions contained in the relevant communications.

Updating information
We will take reasonable steps to try and guarantee that your Personal Data is accurate. To help us do this, please notify us of any changes to your Personal Data.

Contacting us
Please contact us using the details set out below:
privacy@goodman.com

The Hayesbery
1-11 Hayes Road
Rosebery, NSW 2018

 

10. Use of Cookies

The Website uses cookies which, among other things, help us to improve your experience of the Website and to confirm that it performs as you expect it to.

When you access the Website, we may place a cookie (which is a small summary file containing a unique ID number) on your computer. This enables us to recognise you when you return and greet you each time you visit the Website with any relevant preferences. It also enables us to keep track of services you view or preferences you have so that, if you consent, we can send you news about those services. We may also use cookies to measure traffic patterns, to determine which areas of the Website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We log IP addresses (that is, the electronic addresses of a computer connected to the internet) to analyse trends, administer the website, track users movements and gather broad demographic information.

 

11. Links to other sites

This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

 

12. Defined Terms

Owner	The Trust Company Limited (ABN 59 004 027 749) and Goodman Funds Management Australia Limited (ABN 13 113 249 595; AFSL 289100) as    responsible entity for GAI1 Alexandria Trust
Website	the domain name www.thehomemakeralexandria.com